Contact information

Contact Information

Last updated: February 5, 2026

At Our Setups, we are committed to providing high-quality setup utilities and exceptional customer service. If you have any questions, concerns about your order, or inquiries regarding our products, our team is here to assist you.

How to Reach Us

For all inquiries, please contact us exclusively via email. To help us process your request more efficiently, please include your Order Number (e.g., #1001) if you are contacting us about an existing purchase.

Customer Support Email: oursetups26@gmail.com

Response Time

We aim to respond to all customer inquiries within 24 to 48 hours during business days (Monday to Friday). Please note that response times may be slightly longer during peak holiday seasons or promotional events.

Support Scope

Our customer support team can assist you with:

Tracking your delivery within the UK and Europe.

Detailed technical information about our setup accessories.

Returns, refunds, and exchange processes.

Privacy and data protection inquiries.

Corporate Information

Our Setups is an online-only retail store powered by Shopify. By centralizing our operations digitally, we ensure a faster and more streamlined communication process via email, providing you with documented and secure support for all your needs.